Effective Date: January 1, 2026
1. Information We Collect
We collect information to provide, maintain, and improve our services, and to connect Operators and Clients.
- From Operators (Drone Pilots):
- Identity & Professional Data: Name, address, email, phone number, payment information.
- Verification Data: FAA Part 107 Certificate number, proof of commercial liability insurance.
- Performance Data: Flight history, ratings/reviews, service area, and pricing.
- From Clients (Service Requesters):
- Contact & Account Data: Name, billing address, email, phone number, payment information.
- Project Specifics: Location of the mission, details of the requested service, site access information.
- Automatically Collected Data:
- Usage Information: IP address, browser type, operating system, and pages viewed (via cookies and web analytics).
2. How We Use Your Information
We use the collected information for the following primary purposes:
- Service Provision: To facilitate the matching of Clients with suitable Operators.
- Payment Processing: To process service fees, Marketplace Fees, deposits, and pay Operators.
- Safety & Compliance: To verify Operator compliance with regulatory standards (e.g., FAA Part 107) and maintain a safe platform environment.
- Communication: To send service updates, security alerts, and necessary administrative messages.
- Improvement: To monitor, analyze, and improve the functionality and user experience of the Platform.
3. Sharing and Disclosure of Information
We share information only as necessary to facilitate the service or as required by law.
- Between Users: Client contact and mission details are shared with the assigned Operator. Operator profile information (ratings, service area, name) is shared with the Client.
- With Third-Party Service Providers: We use third parties to process payments (Payment Service Providers/PSP), host the website, and manage analytics.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, or to protect the rights, property, or safety of our Platform, our users, or the public.
4. Data Security
We implement reasonable security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We will retain your Personal Data for no longer than is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Active Accounts: We will retain data for as long as your account is active to provide you with services and facilitate new bookings.
- Post-Termination: We will generally retain customer and operator data for a period of three (3) years after the business relationship ends, to comply with legal obligations (e.g., tax records, financial reporting) and for legitimate business interests, such as resolving disputes or enforcing our agreements.
- Legal Hold: We may retain data for a longer period if required by law (e.g., contracts or invoices, which may be up to 7–10 years in some jurisdictions) or if the data is subject to a legal request or governmental investigation.
- Secure Disposal: Once the data retention period expires, we will securely delete or anonymize your Personal Data so that it can no longer be associated with you.
6. Cookies and Tracking Technologies
We and our third-party service partners use cookies, web beacons, and other similar technologies to automatically collect information about your interactions with our website and services.
- What are Cookies? Cookies are small text files placed on your computer or device that allow us to recognize you when you return to our service.
- Types of Cookies Used:
- Essential/Strictly Necessary Cookies: These are required for the operation of the Platform (e.g., security, authentication, fraud prevention) and cannot be turned off. We cannot provide the services without them.
- Analytical/Performance Cookies: These help us understand how users interact with the Platform, which pages are most popular, and how to improve our website content and navigation.
- Advertising/Targeting Cookies: These may be used by us or our third-party partners to build a profile of your interests and show you relevant advertisements on other sites.
- Your Control: You have the right to set your preferences to accept or reject cookies. You can manage your cookie preferences through the settings in your web browser or via a separate Cookie Notice on our website. Please note that disabling essential cookies may affect the functionality of the Services.
7. Changes to this Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date".
8. Contact Us
If you have questions about this Privacy Policy, please contact us at: tom@droneops-dispatch.com